Frequently Asked Questions

Everything you need to know about your DYU electric ride.

How long does shipping take for my DYU order?

Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days via our reliable sports-logistics partners.

What is the return policy for DYU products?

We offer a 14-day return window for all unused products in their original packaging. Please contact our support team to initiate a return and receive a shipping label.

Are DYU electric bikes waterproof?

DYU bikes are rated IP54, meaning they are water-resistant and can handle light rain and splashes. However, we do not recommend riding in heavy storms or submerging the bike in water.

Do your products come with a warranty?

Yes, all DYU electric bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna to help you get moving sooner.

How do I track my delivery?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal so you can monitor your shipment's progress in real-time.